Terms and Conditions

ATTENTION: USING MY TECH SQUAD SERVICES OR THIS WEBSITE INDICATES THAT YOU HAVE READ AND ACCEPT THESE TERMS AND CONDITIONS, AND ANY SUBSEQUENT AMENDMENTS. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE MY TECH SQUAD SERVICES OR THIS WEBSITE.

TERMS AND CONDITIONS

THESE TERMS AND CONDITIONS (“TERMS”) SET FORTH IMPORTANT REQUIREMENTS REGARDING YOUR USE OF THE MY TECH SQUAD WEBSITE, MY TECH SQUAD SUPPORT SERVICE, AND YOUR RELATIONSHIP WITH MY TECH SQUAD. WE ADVISE YOU TO READ THEM CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION AND INSTRUCTIONS, SUCH AS HOW LONG THESE TERMS LASTS, FEES FOR EARLY TERMINATION, OUR RIGHTS TO CHANGE THE CONDITIONS, LIMITATIONS OF LIABILITY, PRIVACY POLICY, AND SETTLEMENT OF DISPUTES BY ARBITRATION INSTEAD OF IN COURT. THIS AGREEMENT SHALL APPLY TO ANY AND ALL SERVICE PLANS PROVIDED BY  MY TECH SQUAD, INCLUDING EXISTING PLANS. ACCEPTANCE OF THESE TERMS SHALL BE IMPLIED BY THE USE OF  MY TECH SQUAD  SERVICES OR THE MY TECH SQUAD WEBSITE.

ENTIRE AGREEMENT

These Terms, together with the accepted Service Plan Order, Privacy Policy, Refund Policy, and Fair Use Policy, constitute the entire agreement between you and MY TECH SQUAD (“Agreement”). Acceptance of this Agreement is a condition to the use of the MY TECH SQUAD Services and website.

The MY TECH SQUAD Privacy Policy (http://www.mytechsquad.com.au/) and Refund Policy (http://www.mytechsquad.com.au/refund-policy/) are an integral part of this Agreement. Accordingly, the Privacy Policy and Refund Policy are fully incorporated into these Terms.

Please review the Privacy Policy and Refund Policy prior to agreeing to these Terms. You agree that beyond the personal information identified in the Privacy Policy, any information or data disclosed, transmitted, submitted, or sent to MY TECH SQUAD by telephone, electronically, online, or other means is not confidential, protected, or proprietary to you. Upon submission, you relinquish all rights to such information. Subsequently, all disclosed information becomes the property of MY TECH SQUAD.

These Terms govern all plans available through the MY TECH SQUAD Website, and any use of the MY TECH SQUAD Portal. In the event of any conflict, these Terms control any submitted Plan Order Requesting Services (“Plan Order”).

KEY TERMS

” MY TECH SQUAD “

“MY TECH SQUAD” is a trademark under an authorization from MY TECH SQUAD . All references to MY TECH SQUAD refer to MY TECH SQUAD.

“MY TECH SQUAD CERTIFIED TECHNICIAN”

“MY TECH SQUAD Certified Technician” means the technicians and specialists certified by MY TECH SQUAD to perform the Services in accordance with this Agreement and accepted Plan Order.

“MATERIALS”

“Materials” means any webcasts, download areas, white papers, press releases, articles, posted information, datasheets, Frequently Asked Questions(“FAQs”), product information, quick reference guides, and any other information available to download from the MY TECH SQUAD Portal. All Materials are the proprietary and copyrighted work of MY TECH SQUAD and its suppliers.

“SOFTWARE”

“Software” means any computer program, whether owned or operated by MY TECH SQUAD or a third-party, delivered by download, compact disk, other media forms, or any other transmission method. Software elements and contents are protected by intellectual property law, including copyright, trade secret, unfair competition, and any other applicable law. Use of the Software is subject to the accompanying agreements, such as a License Agreement or User Agreement, which is included with the Software, ordering documents, exhibits, or any other terms and conditions that may apply (“License Terms”).

“SERVICE”

“Service” means any MY TECH SQUAD service provided by MY TECH SQUAD Technical Services Private Limited, under the submitted and accepted plan order. You may order a plan via the MY TECH SQUAD Portal or by calling 1-800-767-821

EXCLUSIONS FROM “SERVICE”

“Service” shall not include the following:

  • 1. items or activities not provided in an accepted Plan Order;
  • 2. service outside the specified period of time in an accepted Plan Order;
  • 3. incomplete problem diagnose or support resulting from a conflict with a Subscriber’s computer, hardware, or configuration;
  • 4. software not provided in an accepted Service Plan, including the operating system, software previously installed, and software installed without MY TECH SQUAD’s advisement;
  • 5. problems resulting from:
    • (a) external causes, such as an accident, abuse, misuse, or electrical problems;
    • (b) use violating a product manufacture’s terms and conditions;
    • (c) any violation of a product manufacture’s License Terms;
    • (d) failure to perform preventive maintenance;
    • (e) use of an accessory, hardware part, or component incompatible with MY TECH SQUAD’s Service or provided product; or
    • (f) non-compliance with or failure to follow the MY TECH SQUAD Technician’s instructions providing the Service.